📹 Zoom Integration
Track customer meetings and analyze AI Companion summaries for sentiment and topics.
Overview
The Zoom integration enables Meza AI to track customer meetings, analyze AI Companion meeting summaries, detect sentiment, and identify key topics discussed. This helps you understand customer engagement and trigger workflows based on meeting outcomes.
Prerequisites
Before connecting Zoom, ensure you have:
- Zoom account with Admin access
- Meeting summary with AI Companion enabled
- Meza AI account with admin permissions
Required Zoom Scopes
/meeting_summary:read:admin/meeting:read:admin/user:read:admin
Required Zoom Settings
- App Marketplace: Read/Write access
- User Management: Users View permission
- Meeting summary with AI Companion: Enabled
- Meetings: Entire Account access
Connection Steps
Navigate to Integrations
Go to Configuration → Integrations in the left sidebar.
Select Zoom
Find Zoom in the available integrations list and click Connect.
Authorize Access
You'll be redirected to Zoom to authorize Meza AI. Log in with your Zoom admin account and grant the requested permissions.
Configure Settings
Enter the following information:
- Data source name — A friendly name for this connection
- Ignore Domains — Email domains to exclude (internal meetings)
Complete Setup
Click Save to complete the integration.
Configuration Parameters
| Parameter | Description | Required |
|---|---|---|
| Data source name | A friendly name to identify this Zoom connection | Yes |
| Ignore Domains | Comma-separated email domains to exclude (e.g., your company domain for internal meetings) | No |
Sync Schedule
Zoom meeting data syncs automatically at regular intervals. You can also trigger a manual sync from the integration settings page whenever needed.
Capabilities
Once connected, you can:
- Track Customer Meetings — Automatically log meetings with customers
- Analyze AI Companion Summaries — Extract insights from meeting summaries
- Detect Sentiment — Identify positive or negative meeting sentiment
- Identify Topics — Automatically extract key topics discussed
- Link to Accounts — Associate meetings with customer accounts
- Trigger Workflows — Create workflows based on meeting outcomes
⚠️ Warning