🎫 Zendesk Integration
Connect Zendesk to track support tickets and analyze customer sentiment automatically.
Overview
The Zendesk integration enables Meza AI to track and analyze all support tickets from your Zendesk instance. Tickets are automatically analyzed for sentiment and linked to customer accounts, helping you identify at-risk customers based on support patterns.
✅ Tip
Prerequisites
- Zendesk account with admin access
- Your Zendesk subdomain (e.g., "mycompany" from mycompany.zendesk.com)
- Meza AI account with admin permissions
- Accounts data model configured in Meza AI
Connection Steps
Navigate to Integrations
Go to Configuration → Integrations in the left sidebar.
Select Zendesk
Find Zendesk in the available integrations list and click Connect.
Authorize Access
You'll be redirected to Zendesk to authorize Meza AI. Log in and grant the requested permissions.
Configure Settings
Enter the required configuration:
- Data source name — A friendly name for this connection
- Zendesk Subdomain — Your subdomain (e.g., "mycompany")
Complete Setup
Click Save. Meza AI will automatically create the Support Ticket Model and begin syncing data.
Configuration Parameters
| Parameter | Description | Required |
|---|---|---|
| Data source name | A friendly name to identify this Zendesk connection | Yes |
| Zendesk Subdomain | Your Zendesk subdomain (e.g., "mycompany" from mycompany.zendesk.com) | Yes |
Automatic Sentiment Analysis
Meza AI automatically analyzes the sentiment of each support ticket and categorizes them as:
Positive
Neutral
Negative
Capabilities
Once connected, you can:
- Track All Tickets — Automatically sync support tickets from Zendesk
- Sentiment Analysis — AI-powered sentiment detection for each ticket
- Identify At-Risk Accounts — Flag accounts with multiple negative tickets
- Trigger Workflows — Create workflows based on ticket patterns
- View in Timeline — See tickets in account event timelines