Privacy Policy 🔒
We're committed to protecting your privacy and being transparent about how we handle your data.
📋Information We Collect
Information You Provide
We collect information you provide directly, including your name, email address, company name, and payment information when you create an account, subscribe to our services, or contact us for support.
Usage Data
We automatically collect certain information when you use our services, including your IP address, browser type, operating system, pages visited, and actions taken within our platform.
Customer Data
When you connect third-party services (like your CRM or support tools), we access and process customer data from those services solely to provide our AI-powered analytics and insights.
🎯How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our services, including generating AI predictions, health scores, and actionable insights for your customer success operations.
Communication
We may use your email to send service updates, security alerts, and (with your consent) marketing communications. You can opt out of marketing emails at any time.
Analytics & Improvement
We analyze usage patterns to improve our AI models, enhance user experience, and develop new features. This analysis uses aggregated, anonymized data whenever possible.
🤝Data Sharing & Disclosure
We Do Not Sell Your Data
We never sell, rent, or trade your personal information or customer data to third parties for their marketing purposes.
Service Providers
We share data with trusted service providers who assist in operating our platform (hosting, payment processing, analytics). These providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, safety, or the safety of others.
🔒Data Security
Enterprise-Grade Protection
We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), regular security audits, and SOC 2 Type II certification.
Access Controls
Access to customer data is strictly limited to authorized personnel who require it for their job functions. We maintain detailed audit logs of all data access.
Incident Response
We have established incident response procedures and will notify affected customers within 72 hours of discovering any data breach that may impact their information.
✋Your Rights & Choices
Access & Portability
You have the right to access your personal data and request a copy in a portable format. You can export your data from your account settings or contact us for assistance.
Correction & Deletion
You can update your account information at any time. You may also request deletion of your personal data, subject to our legal retention obligations.
Opt-Out Rights
You can opt out of marketing communications, disable certain cookies, and manage your notification preferences in your account settings.
📅Data Retention
Active Accounts
We retain your data for as long as your account is active and as needed to provide our services. Customer data from connected integrations is retained according to your configured settings.
After Account Closure
When you close your account, we delete or anonymize your personal data within 90 days, except where retention is required for legal, accounting, or fraud prevention purposes.
🌍International Data Transfers
Data Location
Our primary servers are located in the United States. If you access our services from outside the US, your data may be transferred to and processed in the US.
GDPR Compliance
For users in the European Economic Area, we comply with GDPR requirements and use Standard Contractual Clauses to ensure adequate protection for international data transfers.
📧Contact Us
Privacy Questions
If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@meza.ai or write to us at: Meza AI, Inc., 548 Market St, Suite 35000, San Francisco, CA 94104.
Questions About Privacy?
Our team is happy to answer any questions about how we protect your data.
Contact Privacy Team