Customer Journey · live across 12,000+ accounts

Every account.
Every step.
Mapped.

Meza watches every event, every login, every drop. Auto-organizes into a journey your CSMs can act on. Two views: Account Map + User Map. Two ways to build: AI-suggested or your way.

256
accounts mapped
50
activities tracked
5K
events / day
journey · live previewstreaming
ONBOARDACTIVATEENGAGEPOWERLogin · 256Onboarding · 256Setup · 251Integrate · 213Dashboard · 256Health Score · 256Filter · 251Email Open · 213Search · 256Ask AI · 48Meeting · 43Account · 48Playbook · 24Agent Run · 29
How the map works

Ingest. Map. Act.

Three layers turn raw events into action. Meza ingests from every tool, organizes into a journey, and fires the right agent the moment a signal hits.

PHASE 01
Intelligence Graph

Every tool. Every event. Connected.

Meza pulls from Slack, Salesforce, HubSpot, Stripe, Zendesk, Snowflake, and 40+ more. Builds a live customer graph from your raw activity. 2,847 events ingested per hour, no ETL pipeline to babysit.

  • 50+ integrations
  • 2 hr deploy
  • Real-time sync
  • SOC 2 secure
PHASE 02
Journey Mapping

Watch every customer move in real time.

Each account follows a path. Some sprint. Some stall. Meza tracks where every customer sits in your journey, how long they've been there, and what their next move should be. Clean, abstract, agent-ready.

256
accounts
3.5mo
median path
94%
renewal rate
PHASE 03
Agent Fires

Signal in. Action out.

Every drop-off, spike, or milestone is a signal. Meza routes signals to the right agent. Risk Mitigation drafts the save plan. Onboarding fires nudge sequences. Upsell queues the proposal. Closed-loop, human-approved.

22 specialist agentshuman-approvedslack-native
live ingestion2,847 events / hr
M
Meza Intelligence
customer graph
SSlack
SFSalesforce
HHubSpot
$Stripe
ZZendesk
Snowflake
MGmail
LLinear
loginapi-callrenewscomplainsmeetingticket
customer journey · live3 customers tracked
SpringHouseDay 4
TechCorpDay 21
TripteaseDay 47
Acquisition
Day 1
Activation
Day 7
Engagement
Day 21
Power User
~Day 58
01 · Acquired
login · setup · integrate
02 · Activated
dashboard · health-score
03 · Engaged live
search · ask-ai · meeting
04 · Power User
invite · playbook · agent-run
AI auto-detected funnel94% confidence · 90d analyzed
JOURNEY SIGNAL
Customer stalled at Activation · 11+ days
DAU dropped 34% wow · TechCorp
3 users hit Power User stage
AGENT FIRES
Risk Mitigation
drafts save plan · alerts CSM on Slack
Onboarding
auto-fires nudge sequence
Upsell Opportunity
scans expansion fit · queues proposal
Build it your way

Let AI suggest. Or build it yourself.

Most teams start with our AI suggestion. It analyzes your data and proposes stages. Then you tune. Or skip the AI and drag stages from scratch.

AI auto-suggest

Describe your product. Get a journey.

Type what your product does. Meza analyzes your last 90 days of events and proposes a 4-stage funnel. Edit, accept, or regenerate.

U
Build me a journey for a B2B analytics tool. Activation = first dashboard saved. Power user = invites teammates.
→ analyzing 5K events across 256 accounts...
→ found 4 natural cohorts
→ proposing stages:
1 · Acquisitionsignup → first login
2 · Activationdashboard saved
3 · Engagement5+ sessions / week
4 · Power Userinvited teammates
Reads your event taxonomy automatically
Suggests stage cutoffs from real data, not guesses
Regenerate in seconds. Tune in minutes.
Manual builder

Drag stages. Set conditions. Ship.

Build funnels stage by stage. Each stage has rules: activity counts, time windows, AND/OR groups. Save once, agents track forever.

🌱
Acquisition
activity < 50
Activation
50 to 200
💎
Realized
200 to 500
🚀
Growth
500+
activitytotal activity ≥ 50 AND < 200
timewithin 14 days of signup
eventdashboard saved at least once
Visual drag-drop, no SQL needed
AND/OR condition groups, nested rules
Save unlimited funnels per workspace
Funnel Builder

Configure stages. Tune conditions.

Click any stage to edit. Drag to reorder. Set conditions with AND/OR logic. Visual feedback on every change.

← All Funnels/Funnel - SaaS Adoption v3Min 3, max 5 stagesSave Funnel
CONFIGURE FUNNEL STAGES
STAGE 1
🌱 Acquisition
Activity Count < 50
STAGE 2
⚡ Activation
Activity Count ≥ 50
AND
Activity Count < 200
STAGE 3
💎 Realized Value
Activity Count ≥ 200
AND
Activity Count < 500
STAGE 4
🚀 Growth
Activity Count ≥ 500
AND
Activity Count < 1000
5 stages

Onboarding to power user. Auto-categorized.

Every event your customer triggers lands in one of 5 stages. Meza categorizes them automatically based on context, frequency, and where they appear in the journey.

Onboarding
First touches. Setup, integration, first login.
login · note · task · setup · integrate
Activation
Aha moment. First real value extracted.
dashboard · health · filter · email · report
Engagement
Daily use. Search, query, draft, send.
search · ask · meeting · email-sent
Advanced Usage
Power features. Custom configs, deep flows.
custom · webhook · automation · API
Power User
Champions. Inviting teams, running playbooks.
invite · playbook · agent-run · admin
Drop-off detection

Find where customers slow down.

Meza ranks every path by time to convert. Slowest paths surface automatically. Each one becomes a target for the agents.

Slowest Activity Paths

6 paths identified · refresh every 4 hr
LoginDashboard
8.2 days
onboarding agent
DashboardHealth Score
5.7 days
onboarding agent
FilterSearch Performed
4.1 days
activation agent
Email OpenAsk AI Query
3.2 days
engagement agent
MeetingPlaybook Run
2.4 days
upsell agent
Account OpenAgent Run
1.6 days
retention agent
Journey + Agents

Every drop-off triggers an agent.

The journey isn't just a chart. It's a feed for the agent system. When customers stall, slow, or skip stages, the right agent fires automatically.

Journey Signal

Customer stalled at Activation stage 11+ days
DAU dropped 34% wow on TechCorp account
3 users hit Power User stage this week

Agent Fires

Risk Mitigation · drafts save plan, alerts CSM on Slack
Upsell Opportunity · scans expansion fit, queues proposal
Onboarding · auto-fires nudge sequence, tracks open

Map every customer.
Move every metric.

Two views. Two ways to build. 12,000+ accounts mapped right now.