📅 Event Timeline
Chronological view of all account activities and events.
Overview
The Event Timeline shows a chronological feed of all activities and events for an account or across all accounts. Use it to understand what customers are doing and when.
Event Types
📊
Product Activity
Feature usage, clicks, actions
🎫
Support Tickets
Created, resolved, updated
💬
Conversations
Chat and email interactions
🔔
Signals
Fired and resolved signals
🎢
Stage Changes
Journey funnel movements
Filtering Events
- Event Type — Show only specific event types
- Date Range — Filter by time period
- User — Filter by specific user
- Account — Filter by account (global timeline)
✅ Tip
Use the event timeline before a customer call to quickly catch up on recent activity.